Your satisfaction is important to us. If a purchase does not meet your expectations, you may be able to return the item according to the conditions below.
Return Requests
Eligible returns should generally be requested within 30 days from the date of delivery.
Products must be returned in their original condition and should be unused, unwashed, unaltered, and free from damage caused after delivery.
Where applicable, original packaging, labels, accessories, and included parts should also be returned.
Items Excluded From Returns
The following types of products may not qualify for return:
- Personalized items
- Customized products
- Made-to-order merchandise
- Digital products
- Gift cards
- Final-sale products
- Used or altered merchandise
- Items damaged through improper handling or use
Order Errors and Product Defects
If you receive a product that is damaged, defective, or different from the item you ordered, please contact us promptly.
Additional information or photographs may be requested to help determine the appropriate resolution.
Refunds
Once a returned item has been received and approved, the applicable refund will be sent to the original payment method.
The time required for funds to appear in your account depends on the payment provider or financial institution.
Return Shipping Charges
For returns requested because of preference, sizing, or a change of mind, the customer may be responsible for return shipping costs.
If the return results from an incorrect, defective, or damaged product, different arrangements may apply.
We reserve the right to refuse returns that do not satisfy the requirements of this policy.